Drops, bridges & bad enclosures
Many "failed" portable drives are fine inside — the USB bridge board or connector took the hit. We test through the bridge, then direct on the bare drive, so you never pay for a clean-room job a simple bridge bypass could solve.
- ✓Dropped portable drives
- ✓WD My Passport / Elements
- ✓Seagate Backup Plus / One Touch
- ✓Broken USB port / cable
- ✓Hardware-encrypted bridges
- ✓Clicking after a fall
What NOT to do after a drop
- •Don't keep plugging it in "to check" — each spin can score the platters.
- •Don't open the enclosure or the drive itself outside a clean-room.
- •Don't freeze the drive — condensation kills more drives than heat.
- •Bring the original cable — faulty cables mimic dead drives.
How your recovery runs
- 1Bridge vs drive fault isolation — the cheapest fix is tried first.
- 2Encrypted WD bridges decrypted with the original bridge hardware.
- 3Mechanical cases move to the clean-room for head/platter work.
- 4Verify your folders remotely, collect on a new healthy drive.
External drive questions, answered
Power reaching the light only means the bridge has power. The drive inside may be stuck, the bridge may have failed, or the USB port may be broken — all three are fixable, and diagnosis tells us which in minutes.
That's the bridge's hardware encryption kicking in after a bridge fault. We repair or emulate the original bridge so the encryption unlocks normally — your data was never lost.
Not necessary — we stock healthy destination drives you can purchase at store price, or bring your own. Either way, recovered data goes onto verified healthy media.
Dropped your backup drive? Stop plugging it in.
Free pickup across Pune · No Data, No Charge · All brands
Related: Hard Drive Recovery · Desktop Recovery · USB Recovery